Skip to main content

Admin emails got caught in the Gmail spam filter

4 replies [Last post]
PrimeSonic's picture
Offline
Joined: 08/08/2011
Posts: 73

I was attempting to do a password recovery (turns out I didn't have to later) and had the password recovery email sent to me (twice).

(Both times) It got caught in the spam filter and I didn't see it until the next day.

I know there probably isn't much that can be done to avoid that, but it wouldn't hurt to add a little bit of text whenever an admin email is sent to remind the user to check their spam folder just in case it got caught in there.

A.
A.'s picture
Online
Joined: 08/14/2009
Posts: 3737

Hi,

Thanks for reporting the problem. We will try to do something about this. At least we finally got our mails to reach Hotmail after a long time working on the issue, although they are still being marked as Spam so we need to work a little more in this issue.

darkhalo191's picture
Offline
Joined: 10/03/2012
Posts: 49

Ok, the mails did not get caught in the spam filter but I received a mail today telling me that my account here has been activated and giving me the direct login link.

I joined this site weeks ago, why am I told that this account was just approved and asked to login and reset my password (haven't done so)?

If it helps, the two mails were worded differently and both were from the same addressed and linked to nanofate.us/(whatever coding). Is it actually a mail sent if the person requests a password reset (I did not ask for one)?

A.
A.'s picture
Online
Joined: 08/14/2009
Posts: 3737

Oh, sorry about that, a few users (about 1%?) should be receiving that kind of message.
I've been running a script during the last days that is checking each user in our database to identify potential spam bots (we have a bunch of spam bots registered on our site, we have more than 1000). The process goes comparing their ip and e-mail to the ones listed in stopforumspam.com, but the problem is that some users have dynamic ips (and ip that changes over time) that sometimes coincide with the ip that a spam bot used once, so in that case the real user gets their account blocked by our script by mistake.

Before deleting the accounts blocked by our script, I'm checking each one to see if it belongs to a legitimate user; if it does then I reactivate it, but the problem is that each time we activate an account a mail like the on you received is sent. I think you can just ignore it if your account is still working well.

darkhalo191's picture
Offline
Joined: 10/03/2012
Posts: 49

I see, thank you for the reply. Not the first time my ip address has caused inconveniences :/